How close is the Hall to the University?
Cairncross House is approx. 10 mins walk to the main campus and around 20 mins walk to the city centre.
Is there a bus that goes to the University from the Hall?
Cairncross House is close to the main bus routes into the city.
What is the emergency contact number?
The office telephone number is (0141) 221 9334.
Is there anyone available out of office hours?
After 6pm weekdays and 24 hours at the weekends there is always a Senior Resident available to help with any problems.
Are there medical facilities near the Hall?
There are several doctors' surgeries near Cairncross House; we will supply further information on your arrival in our accommodation.
What am I responsible for cleaning?
You are responsible for your own room and you are also expected to contribute to the cleaning of the kitchen and shower areas. The shower/toilet areas will be cleaned daily Monday – Friday by site staff and the kitchens will be cleaned on a weekly basis.
Does the residence have student cooking facilities?
Yes, you will be allocated a kitchen for use on your arrival.
Are cooking utensils, crockery supplied?
No, you must bring your own.
How can I recycle my waste?
Each kitchen is provided with 2 recycling boxes for all residents to use. The boxes can be emptied into our recycling bins which are situated within the car park. Glass, paper, cans, tins and plastic bottles can all be recycled.
Can I bring my bike?
Yes, there is a lockable bike store situated in Cairncross House car park. You can obtain the padlock code from reception. All bikes required to be registered and tagged, contact Reception for details.
You are responsible for making sure that your bike is adequately insured and secured. You can insure your bike as part of your Block Halls policy by going to http://www.gla.ac.uk/services/accommodation/parents/fees/insurance/
Is there a car park attached to the Hall?
Yes. Anyone wishing to use the car park during term time must register their car details at reception.
Is there a phone in my room?
Yes. The telephone system operates using Keycom, details can be found here: http://www.keysurf.net/uoghelp/
You can set up an account or use phone cards, which can be purchased at the office. Cards cost a minimum of £5. Further details are available on arrival.
Is there internet/ WiFi in the room?
There is an internet connection point and a Wi-Fi kit in every room. You will receive information regarding connection after your arrival. Internet charges are included in your rent.
Can I bring my own TV?
Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license http://www.tvlicensing.co.uk for more details.
What is the surrounding area like?
The Hall is located near to the Kelvin Hall Sports Centre and the Kelvingrove Art Gallery and is approximately a 20 mins walk to the city centre. A 5 mins walk will get you to some local shops and a 15 mins walk will get you to Byres Road or Dumbarton Road. Byres Road offers shops, restaurants, supermarkets, banks, post-office and lots of pubs and cafes. A quick tube ride from Byres Road will get you into the city centre.
Do I need to take everything out of my room at Christmas and Easter Holidays?
No. As your contract includes the holiday periods you do not have to remove your belongings.
Can my friends stay overnight?
Yes. They must be registered at Reception and can stay for a maximum of 3 nights. A minimum 24 hours notice is required. If you are in a twin room, you need to ask permission from your roommate first before a guest is allowed to stay.
What happens if I lose my keys?
You must let staff at reception know. Try to avoid carrying your keys with anything that would identify your address. A charge will be made for the replacement key.
What happens to my mail/parcel delivery?
Mail is delivered directly to the Office. All mail, parcels & registered mail will be held in the office and a list will be displayed of items to be collected. All parcels and recorded mail collected from the office must be signed for and you will be required to show I.D. When you arrive, let your friends, family, bank etc. your full, correct postal address.
Will I have to share a room?
There is a possibility you may have to share.
Anything else that would be useful for me to bring?
A padlock for the food lockers and warm clothing for the winter months.
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