Accommodation

Here For You At Halls

By CGordon 23 Aug 2021

Are you staying at one of our residences? Your site and Living Support Teams are here for you.

At your halls you are supported by the Site Team, who work 8am to 6pm Monday to Friday, and the Living Support Team, who are on call 6pm to 8am Monday to Friday and 24 hours at weekends.

The Site Team are responsible for the day to day running of the hall and are on hand to answer any questions and ensure everything is as it should be in your flat.

The Living Support Team are current University of Glasgow students, who live on-site and provide out of hours advice and support to residents. They're fully trained to help with:

Settling into university life, getting to know your halls and the local area, and home sickness.
Health concerns, First Aid, Mental Health First aid, and accessing medical help.
Emotional support, course worries, exam stress, and signposting to university services.
Noisy neighbours, getting along with flatmates, and fire safety.
Arranging emergency repairs out of hours.

The Living Support Team also organise regular events for you to meet new people, try new things, and experience what Glasgow has to offer. They want you to make the residence your own and shape the activities that take place, so the team are always keen to know your ideas.

How to contact us

Please leave your name, room number and phone number when calling or emailing so we can get back in touch if we need to.

During office hours, contact your site team:

Murano Street Student Village+44 (0)141 895 3390
MSSV@sanctuary-students.com
Kelvinhaugh Residences (including Cairncross House, Kelvinhaugh Street and Kelvinhaugh Gate)
+44 (0)141 221 9334
KHR@sanctuary-students.com
Queen Margaret Residences (including Winton Drive)
+44 (0)141 339 3273
QMR@sanctuary-students.com
Student Apartments & Lister House+44 (0)141 330 6182
studentapartments@glasgow.ac.uk
Maclay Residences+44 (0)141 339 6272
maclay@glasgow.ac.uk
Wolfson Hall+44 (0)141 330 3773
wolfson@glasgow.ac.uk
Dumfries Residences
+44 (0)141 330 4117
dumfries-accommodation@glasgow.ac.uk

Out of hours, contact your Living Support Team:
The best way to reach the team is by phone, however if the matter is not urgent you can send an email and they'll get back to you as soon as they can.

Murano Street Student Village
+44 (0)141 895 3390 (via security)
mssv-ls@glasgow.ac.uk
Cairncross House and Kelvinhaugh Street Nos 3-53
+44 (0)7816 364 800
kelvinhaugh-ls@glasgow.ac.uk
Kelvinhaugh Street Nos 61-91 and Kelvinhaugh Gate
+44 (0)7816 364 202
kelvinhaugh-ls@glasgow.ac.uk
Queen Margaret Residences (including Winton Drive)
+44 (0)141 339 3273
qmr-ls@glasgow.ac.uk
Student Apartments (from 6:30pm weekdays)
+44 (0)7816 364 291
studentapartments-ls@glasgow.ac.uk
Maclay Residences
+44 (0)141 339 6272
maclay-ls@glasgow.ac.uk
Lister House
+44 (0)7816 364 290
lister-ls@glasgow.ac.uk
Wolfson Hall
+44 (0)7816 364 295
wolfson-ls@glasgow.ac.uk
Dumfries Residences
+44 (0)141 330 4117
dumfries-ls@glasgow.ac.uk

If you're currently self-isolating

If you haven't done so already, you should report that you are self-isolating through MyGlasgow and let your Site or Living Support Team know.

If you're isolating for a reason other than having symptoms or testing positive, but go on to develop symptoms, follow the instructions on the NHS Inform website and update your site as soon as possible.

If your symptoms worsen, call the NHS on 111 to seek advice from a healthcare professional.

This article has lots of information on self-isolation support, and a concise list of resources can be found here.